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Terms of Service

Last Updated: 5/21/2026

Terms of Service


Last Updated: 5/21/2026


Agreement to Terms


By accessing and using the GSM-JO platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.


Description of Service


GSM-JO provides mobile device unlocking services, IMEI checking, and related mobile services ("Services"). We facilitate:

  • Network Unlocking: Remove carrier locks from mobile devices
  • IMEI Services: Device information lookup and verification
  • Server Services: Direct server-based unlocking solutions
  • Customer Support: Technical assistance and order management

    • User Accounts


    Account Creation

  • You must provide accurate, complete information
  • You are responsible for maintaining account security
  • You must be at least 18 years old to create an account
  • One person may not maintain multiple accounts

    • Account Responsibilities

  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access
  • You are liable for all activities under your account
  • We reserve the right to suspend or terminate accounts for violations

    • Service Usage


    Permitted Use

  • Use Services for legitimate, lawful purposes only
  • Provide accurate device information (IMEI, model, network)
  • Follow all applicable laws and regulations
  • Respect intellectual property rights

    • Prohibited Activities

  • Fraud: Using stolen or blacklisted devices
  • Misrepresentation: Providing false device information
  • System Abuse: Attempting to circumvent security measures
  • Resale: Unauthorized commercial resale of our services
  • Illegal Activity: Any unlawful use of our platform

    • Orders and Services


    Order Process

  • 1. **Selection**: Choose appropriate service for your device
  • 2. **Information**: Provide accurate device details (IMEI, network, model)
  • 3. **Payment**: Complete payment through secure channels
  • 4. **Processing**: We process your request through our network
  • 5. **Delivery**: Results delivered via email or account dashboard

    • Service Limitations

  • Not all devices can be unlocked successfully
  • Processing times vary by device type and network
  • Some services may require additional information
  • Results are not guaranteed for all devices

    • Refund Policy

  • Successful Services: No refunds for completed services
  • Failed Services: Full refund if service cannot be completed
  • Processing Time: Refunds processed within 5-10 business days
  • Eligibility: Refunds subject to verification of failure

    • Payment Terms


    Pricing

  • All prices are clearly displayed before purchase
  • Prices include applicable taxes and fees
  • We reserve the right to change prices with notice
  • Special offers are subject to terms and conditions

    • Payment Methods

  • We accept major credit cards, PayPal, and other listed methods
  • All transactions are processed securely
  • Currency conversions may apply additional fees
  • Failed payments may result in service suspension

    • Billing

  • Charges appear as "GSM-JO" on your statement
  • Keep records of all transactions
  • Report billing disputes within 30 days
  • Chargebacks may result in account suspension

    • Intellectual Property


    Our Rights

  • GSM-JO platform, content, and technology are our property
  • All trademarks, logos, and content are protected
  • You may not copy, reproduce, or distribute our content
  • Our software and systems are proprietary

    • User Content

  • You retain ownership of content you submit
  • You grant us license to use content for service provision
  • You are responsible for the legality of your content
  • We may remove content that violates these Terms

    • Privacy and Data Protection


    Information Collection

  • We collect only necessary information for service provision
  • Your data is protected according to our Privacy Policy
  • We do not sell personal information to third parties
  • Data retention follows industry best practices

    • Data Security

  • We implement robust security measures
  • Your payment information is encrypted and protected
  • Device information is handled confidentially
  • Report any security concerns immediately

    • Disclaimers and Limitations


    Service Availability

  • Services are provided "as is" without warranties
  • We do not guarantee uninterrupted service availability
  • Maintenance and updates may cause temporary interruptions
  • Third-party service dependencies may affect availability

    • Limitation of Liability

  • Our liability is limited to the amount paid for services
  • We are not liable for indirect, consequential, or punitive damages
  • We do not warrant compatibility with all devices
  • Users assume risk for device damage (though rare)

    • Force Majeure

  • We are not liable for delays due to circumstances beyond our control
  • This includes natural disasters, government actions, or technical failures
  • Service credits may be provided at our discretion

    • Termination


    User Termination

  • You may terminate your account at any time
  • Outstanding orders will be completed or refunded
  • Account data may be retained for legal compliance
  • Termination does not excuse payment obligations

    • Our Termination Rights

  • We may suspend or terminate accounts for Terms violations
  • Immediate termination for fraudulent activity
  • Notice will be provided except in cases of serious violations
  • Refunds are discretionary in cases of termination for cause

    • Legal Compliance


    Applicable Law

  • These Terms are governed by Jordanian law
  • Disputes will be resolved in competent Jordanian courts
  • International users subject to local laws and regulations
  • We comply with applicable international trade regulations

    • Device Legality

  • You warrant that your device is legally owned
  • We do not provide services for stolen or blacklisted devices
  • Users must comply with local laws regarding device modification
  • We cooperate with law enforcement when required

    • Updates and Changes


    Terms Updates

  • We may update these Terms periodically
  • Significant changes will be communicated via email
  • Continued use constitutes acceptance of updated Terms
  • Users will have opportunity to review changes

    • Service Changes

  • We may modify, suspend, or discontinue services
  • New features may be subject to additional terms
  • Price changes will be communicated in advance
  • Essential services will maintain reasonable notice periods

    • Support and Contact


    Customer Support

  • Support available through multiple channels
  • Response times vary by inquiry type and complexity
  • We strive to resolve issues promptly and fairly
  • Escalation procedures available for unresolved issues

    • Contact Information

  • Email: support@gsm-jo.com
  • Website: Contact form available
  • Address: Amman, Jordan
  • Business Hours: Available 24/7 for urgent issues

    • Severability


    If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.


    Entire Agreement


    These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and GSM-JO regarding your use of the Service.


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    By using GSM-JO services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

    Questions About These Terms?

    If you have any questions about these Terms of Service, please contact us:

    📧 Email: support@gsm-jo.com

    💬 Support: Use our customer support system

    📍 Address: Amman, Jordan