Effective Date: [01/03/2025]

At GSM-JO, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are available for purchases made on https://gsm-jo.com.

1. Refunds for Tangible Goods

We accept refund requests only for tangible goods (physical products) under the following conditions:

• The item must be returned in its original condition, unused, and in the original packaging.
• The refund request must be made within [7 days] of receiving the product.
• Proof of purchase (receipt or order confirmation) is required to process a refund.

2. How to Request a Refund

To request a refund for tangible goods:

1. Contact us at [support@gsm-jo.com] or [+962788153424] with your order details and reason for the return.
2. Ship the item back to us at the address provided by our team. Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
3. Once we receive and inspect the item, we will process the refund to your original payment method.

3. No Refunds for Digital Products or Services

Please note that refunds are not available for:

• Digital products (e.g., activation codes, licenses, software tools).
• Online services, credits, or subscriptions.
• Any intangible goods delivered electronically.

These items are non-refundable due to their nature and immediate usability upon delivery.

4. Exceptions

Refunds may be considered for digital products only if:

• The product was not delivered to you due to a technical issue.
• The product is proven to be defective or not as described.

Such exceptions are at the sole discretion of GSM-JO.

5. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

GSM-JO
Website: https://gsm-jo.com
Email: [support@gsm-jo.com]
Phone: [+962788153424]